Privacy Policy

Last updated: March 13, 2026

This Privacy Policy describes how RAMZ TECH LLC ("we", "us", or "our") operates Adraa ("the App"), an AI chat application. By using the App, you agree to the collection and use of information as described in this policy.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, and profile picture through our authentication provider (Clerk). If you sign in with Apple, we receive the information you choose to share.

Chat Data

We store your conversations with AI models to provide the chat service. This includes messages you send, AI responses, and any files or images you upload during conversations.

Usage Data

We collect information about how you use the App, including which AI models you use, message counts, and subscription status. This helps us manage quotas and improve the service.

Device Information

We may collect basic device information such as device type and operating system version for troubleshooting and compatibility purposes.

2. How We Use Your Information

• To provide and maintain the AI chat service
• To manage your account and subscription
• To process in-app purchases
• To improve and optimize the App
• To communicate with you about your account or the service

3. Third-Party Services

We use the following third-party services:

• Clerk — Authentication and user management
• OpenRouter — AI model access (your messages are sent to AI providers through OpenRouter to generate responses)
• Cloudflare R2 — File and image storage
• Apple StoreKit — In-app purchase processing

Each third-party service has its own privacy policy governing the use of your information.

4. Data Storage and Security

Your data is stored securely using industry-standard encryption and security practices. We use PostgreSQL for structured data and Cloudflare R2 for file storage. We take reasonable measures to protect your information but cannot guarantee absolute security.

5. Data Retention

We retain your data for as long as your account is active. You can delete individual conversations at any time. If you delete your account, we will remove your personal data within 30 days.

6. Your Rights

• Access your personal data
• Delete your account and associated data
• Export your conversation data
• Opt out of non-essential communications

7. Children's Privacy

The App is not intended for children under 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the date above.

9. Contact Us

If you have questions about this Privacy Policy, contact us at: [email protected]

RAMZ TECH LLC — Saudi Arabia